Question 1

I want to book - what is the next step?

Accepted Answer

We need the following info:
Your name and cell phone number
Child’s name and age
Date and time of the party
Address
Number of kids
Specific requirements
Time you want the entertainer to arrive (if you are booking any)
Theme

Question 2

What is a basic package?

Accepted Answer

Basic package includes:   
* plastic kids’ tables and chairs with linen: chair covers, table cloths and organza tie-backs
* plastic bowls for chips and sweets                                   
* solid colour plates, cups and serviettes
* Nik Naks chips and a variety of sweets
* themed party packs (boxes with themed stickers that include juice, chips (Nik Naks), a fizzer, a sucker, a popping candy and a small present)
When you do your calculations please note that on top of the package there is a delivery and set-up fee.
Please note the plates, cups and serviettes included in the package are NOT themed. We can’t commit to getting themed ones for any theme, so if you want them themed, we have to check availability and quote on those separately.

Question 3

What is a set-up fee?

Accepted Answer

We charge R300 for putting tables and chairs in the requested area and putting all the chair covers on the chairs and tablecloths on the tables + organza tie-backs. We put the plates/cups/serviettes on the tables + bowls with chips and sweets, etc. If the package includes the castle, we put it up and if you have water bottles, balloons, ice cream machine, etc – all of this gets set up and displayed.
We only set up what we bring ourselves. If you need help decorating with goods that you purchased or ordered elsewhere, we can assist for an extra fee. Please discuss this with us.

Question 4

I want to save R300 for the set-up fee – can I do the set-up myself?

Accepted Answer

Yes. We will deliver everything in containers and you can set up yourself. We will then collect.

Question 5

What is the difference between packages?

Accepted Answer

All packages start with basics, so they ALL include basics (see question nr 1 for full list of basics) and as they go along more extras are added and the price increases.

Question 6

Can I adjust packages? My aunt wants to bake us a cake, so I don’t need one.

Accepted Answer

Yes. We can take things out or add. For example, you can take the basic package + jumping castle. Or you can take package 9 and deduct the cake.

Question 7

Can I pick some items and not necessarily take a package?

Accepted Answer

Yes, absolutely. We created packages to make peoples’ choice easier. If you know exactly what you want, tell us and we will supply a quote.

Question 8

What are the available colours for linen?

Accepted Answer

Light blue, navy blue, light pink, cerise, lilac, purple, white, black, red, yellow, orange, green.

Question 9

Can we combine more than two colours for décor/linen? Will it cost extra?

Accepted Answer

Yes, you can combine - it will NOT cost extra.

Question 10

I have a picture of the cake I want. Can you make this cake?

Accepted Answer

Yes – please send us the photo. Some cakes are more complex than others and some have plastic figurines. Those will cost extra. Packages include one-tier themed cakes. If you want to increase it to two- or three-tier, it’s not a problem. It will cost slightly extra on top of the package.

Question 11

Does Oxana always come to do the set-up?

Accepted Answer

We have a team of well-trained people who travel to parties, so Oxana doesn’t always do the set-up.

Question 12

Where are you based?

Accepted Answer

We are in a part of Joburg that few people seem to know. It’s called Highlands North. It is right next to Norwood, Waverley and Melrose. We do deliveries all over Joburg and even Pretoria. We travel to Harties and other places (charging extra for long hauls).

Question 13

What are the delivery fees?

Accepted Answer

Delivery is quoted depending on distance. Usually it’s between R200 and R500

Question 14

When will you deliver and collect?

Accepted Answer

Delivery and collection is agreed on an individual basis. Saturdays are incredibly busy so we like to do some deliveries on Fridays – especially if it suits the client. Collections are usually done in the afternoon after the party is finished, or the next day. We often collect on Mondays too.

Question 15

Can I collect myself?

Accepted Answer

This is something we discuss individually. We have had several attempted thefts of jumping castles and therefore we have to be extremely cautious. If you want self-collection, we request an email from your work address + copy of ID and proof of residence and a deposit. We work extremely hard and the equipment we own is costly; therefore, we have to take necessary precautions to ensure we know exactly where the equipment is and who is taking care of it.

Question 16

How does payment work?

Accepted Answer

We work on a pre-paid basis. After you received the invoice you are welcome to do the full payment. If you prefer to do a deposit (min 50%) we will require the balance in cash on delivery BEFORE we start setting up the party. We have a cash policy document, which we can send through. The rule is that we have to receive full payment before you start the party. When you do an EFT please remember to put your name and party date as a reference. It’s even better if you drop us a line saying you’ve made payment or send us POP.

Question 17

How do jumping castles work?

Accepted Answer

Castles are big and heavy, which is why we prefer to deliver ourselves. We spread the castle on the ground/grass and connect the sleeve to the blower. The blower needs to be connected to an electricity supply. If your plugs are far from the castle location, it is your responsibility to arrange extensions. The castle can’t be used if it is raining and the electric blower must be stored under cover at night and during the rain. If the kids have had enough jumping you can switch the blower off. If you want the castle back on, you just plug the blower back on and the castle inflates in a minute. The castle doesn’t need to run permanently if you are not using it. Again, it only takes a minute or two to blow up.

Question 18

How do water slides work?

Accepted Answer

Similar to the castles + you will need a hose pipe and water supply. The water doesn’t need to run permanently for hours. Once the pool at the bottom is quite full, you can switch the water off. However, the water level eventually decreases and you will have to switch the hosepipe on periodically. (Blower rules are the same as with jumping castles).

Question 19

Do you bring extensions?

Accepted Answer

We don’t bring extensions because dozens and dozens of costly extensions get lost at parties, hence a decision to stop supplying extensions. Please arrange your own.

Question 20

Can you help with entertainment?

Accepted Answer

Yes. It’s also charged individually, depending on area, amount of kids, etc –please ask and we will send all the info with prices.

Question 21

Do I need to come see you to discuss the party?

Accepted Answer

You don’t need to come and see me, we can discuss it all on the phone, email or Whatsapp. Video calls are possible too. If you are more comfortable coming to see us, that’s also fine. You need to make an appointment though. The best times are during the week from 8am-1pm.

Question 22

What time will you deliver?

Accepted Answer

Our general approach is to ensure all is delivered and set up before the party starts. 
Knowing that people want to enjoy equipment for longer, we often deliver rides, jumping castles and water slides the day before the party and collect the day after (or even 2 days). If your party is on a Saturday and you ordered a jumping castle from us, we are likely to deliver it on Friday and collect on the Sunday or Monday.
However, if, apart from the castle, you ordered a table set-up and a cake, for example, we’ll probably deliver on the day of the party as we can’t usually set up the table the day before. 
It frequently happens that people book a castle two to three weeks before the party and upon paying ask what time I’ll deliver. I’d love to give an answer, but this is impossible.
In the 2-3 weeks following confirmation, I generally get another 20-30 bookings for the same weekend, and only on Wednesday-Thursday of that weekend will I be trying to solve the puzzle of logistics: 2 bakkies, 2 teams  - which castle/slide do we deliver, and when?
This is the most challenging part of the job. Must take into account areas to travel, sizes of equipment, clients’ requests (deliver before or after certain hours), etc – none of which is easy, but I always try my best to be accommodating.
Usually by Thursday afternoon I have a relatively well-shaped plan for the weekend (Fri-Mon) entailing deliveries and collections. This is when I can let you know the estimated delivery time slot, like ‘before 12’ or ‘between 2 and 5’.
If you have specific requirements for delivery/collection times, please let us know. We can’t deliver at exact hours, i.e. please do not say ‘Deliver at 1 pm’. With unpredictable traffic and many places to go, this is an unrealistic (although understandable) expectation. However, if it’s crucial for you to receive equipment at a certain time slot, please say something like ‘between 10am and 1pm’. 
If you think you won’t be at home at the time of delivery, please send us your domestic worker’s or family member’s numbers, so we can get in touch with them directly rather than bother you while you may be in an important meeting.

Question 23

What if I need to postpone or cancel the party?

Accepted Answer

The postponement/cancellation fee is discussed on a case-to-case basis. We try to be accommodating, especially in situations where there is family emergency, illness, etc. 
 However, late changes often result in loss of income for us. We may have other queries for same equipment/entertainers booked by you, so if you cancel, it means we may have lost another potential booking and the equipment will stay unused.

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From castles to candyfloss, we plan, deliver & delight across Johannesburg

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083 260 9007

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located in Waverley, Johannesburg - and we deliver almost everywhere

info@wildchilds.co.za

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